Πολιτική επιστροφής χρημάτων

RETURN & REFUND POLICY

14-Day Right of Withdrawal

If you purchase a product from Yaxe Accessories online, you have the right to withdraw from your purchase within 14 days from the day you, or a third party designated by you, receives the product, without having to provide a reason.

To exercise your right of withdrawal, please contact us within the 14-day period at yaxeaccessories@gmail.com, clearly stating your order number and your decision to withdraw from the purchase.

After notifying us of your withdrawal, the product must be returned without undue delay and no later than 14 days from the date on which you informed us of your decision.

Condition of Returned Products

You may inspect the product as you would in a physical store. You are responsible for any reduction in the product's value resulting from handling beyond what is necessary to establish its nature, characteristics and functionality.

Please return the product securely packaged, together with any accessories or other items supplied with it.

Return Shipping Costs

In the case of a return due to a change of mind or exercise of the right of withdrawal, the direct cost of returning the product is borne by the customer.

We recommend using a trackable shipping method. Yaxe Accessories is not responsible for returned parcels until they are delivered to us.

Refunds

In the event of a valid withdrawal, we will refund the payments that must be reimbursed under applicable consumer law, including the cost of the least expensive standard delivery method offered by us for the original order.

If you selected a more expensive delivery method, such as express delivery, the additional delivery cost is not refundable.

Refunds will be made using the same payment method used for the original transaction, unless otherwise expressly agreed. We may withhold the refund until we have received the returned product or until you provide evidence that you have sent it back, whichever occurs first.

Faulty, Damaged or Incorrect Products

If you receive a product that is faulty, damaged or different from the product you ordered, please contact us as soon as possible at yaxeaccessories@gmail.com, providing your order number and, where useful, photographs of the issue.

Where the product is faulty, damaged or incorrect and the claim is covered by applicable consumer law, Yaxe Accessories will bear the necessary return shipping costs and will provide the appropriate remedy in accordance with applicable law.

Your statutory rights regarding defective or non-conforming goods are not affected by this policy. Personalised or Made-to-Order Products The statutory right of withdrawal may not apply to goods made to the customer's specifications or clearly personalised, as provided by applicable consumer law. Where this exception applies, this will be made clear to the customer before purchase.

The fact that a product is handmade does not, by itself, exclude the right of withdrawal. Contact For questions regarding returns, withdrawals or refunds, please contact:

Yaxe Accessories

Email: yaxeaccessories@gmail.com